We ship directly from the U.S warehouse. Please keep in mind we reserve 1-3 processing business days.

Average Shipping Times:

      • USA: 3-4 Business Days

Do I get a tracking number?

      • Tracking details will be supplied once the orders have been shipped, tracking details are available for most products. Please allow at least 72 hours after we supply the tracking details for them to register on the system.
      • Please note, tracking information can take some time to update itself in the carrier's system during the shipping process.

Why is my tracking status saying delivered but I have not yet received my packaging?

      • Normally, your local Post Office will be able to find your package with their wonderful GPS system and the problem should be resolved within the next days. In this case you would need to contact your local Postal Office to to make sure that packaging was not left there when no one was home to receive it or was left at your Parcel Locker, for example.

Not Received Confirmation Details

Why have I not received any order confirmation details?

      • Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send a couple of emails, including an order confirmation, a fulfillment notice, and a shipping notice.

        If you believe you may have entered your email wrong please contact us and we will fix it.

Canceling Orders/ Changing Orders

Can I cancel my order or add items to it ?

      • If you would like to cancel or change your order after it's been placed, please email us immediately at Orders are typically processed as soon as possible of receipt but we will try to assist you if at all possible.

When Are Orders Fulfilled

What time of the day are orders shipped out?

      • Our handling and fulfillment center works on processing orders in the morning during operation hours and sends orders out by 2PM MST.

Business Hours

What are your official open hours ?

      • Monday to Friday from 9 am to 6 pm. Those are our official hours. However, we might sporadically support customer service outside of those hours.


Late or missing refunds (if applicable)

      • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at